Shipping policy

• Orders will be shipped within 3 days of purchase, excluding weekends. Note that order processing times are different from shipping times.
  There are some exceptions where an order may ship out later than the expected time. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.
• Shipping time will be made available to you by the courier company when your order gets shipped.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

I entered the wrong address at the time of checkout. Can I change it?

If the order is still in the processing phase then we can still change it. Please contact us at  hello@meggosweets.com at the earliest. However, if the order is already shipped then we can’t do anything in that case. 

My order should be here by now, but I still don’t have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:   

• Check your shipping confirmation email for any mistakes in the delivery address 
• Ask your local post office if they have your package 
• Stop by your neighbors in case the courier left the package with them   

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at hello@meggosweets.com with your order number.    

Please note: 

• Any unclaimed package will be returned back to us. And, you will be liable for the cost of a reshipment

• It is recommended that customers provide a secure delivery address, such as their home or place of employment, to prevent lost or stolen parcels.

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@meggosweets.com.  

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@meggosweets.com within fourteen (14) days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!